Senior Inside Sales Representative - Midwest Groundcovers - St. Charles, IL

Full Time Year Around

To satisfy and exceed customer expectations by providing value-added service and support to external customers and inside and outside sales representatives, while achieving the annual sales goals at a profit and reaching personal & professional goals in the process.

Essential Responsibilities:
Provide efficient, accurate, and knowledgeable service through multiple channels (phone, fax, email or in person) to ensure excellent customer satisfaction and to sell customers on Midwest Groundcovers' broad product line
Answer ACD and direct phone calls and process orders and quotes
Understand ordering, shipping and credit policies. Apply and communicate these policies. Issue adjustments as needed
Answer customer questions about their accounts, quotes, orders or plants; develop customer relationships
Pair with Outside Sales Representative partner(s). Support outside sales representative in serving Growth and Sustaining customers to collaboratively meet their needs to ultimately grow sales significantly
Assignment of customer accounts to meet the customer's needs and grow their sales
Sell to targeted annual sales goals relating to specific accounts, products or market segments; track and report sales results data
This is a position that offers growth opportunities within the department and the company
Preferred Experience:
2 years of horticultural or job related experience in sales or customer service
Knowledge & Skills Required:
Ability to communicate effectively, accurately, and concisely
Excellent organizational and problem solving skills
Strong commitment to customer service and teamwork
Positive, action oriented attitude towards problems solving and satisfying customer needs
Ability to output high volume of work accurately with attention to detail
Ability to multi-task, work in a fast paced environment and meet deadlines
Desired Skills:
Strong competency in Microsoft Word, Excel and Outlook
Education:
Some college education in Horticulture or equivalent experience
About Midwest Trading Company:

Join the Midwest team! We strive to attract and retain the best talent in our industry and consider our employees to be our most valuable asset. We offer full-time, full-time seasonal and part-time employment across many different types of positions and experience levels. Midwest has grown through dedication to customer service and we are continually seeking those who share that desire to join our team. Our past accomplishments and success in the Green Industry are a direct reflection of the quality of our employees – join us and help us to build the future!